Data Privacy & Compliance

Conversure is fully compliant with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. We ensure that all personal data collected, processed, and stored within our platform adheres to the highest standards of data protection as mandated by UAE law.

Our Commitments:

• Lawful Processing: We only collect and process personal data with explicit consent or legitimate business purposes.
• Data Minimization: We collect only the data necessary for providing our CRM services.
• Data Security: All data is encrypted in transit and at rest using industry-standard protocols.
• Data Residency: Customer data is stored within UAE-approved data centers.
• User Rights: Users have the right to access, correct, delete, or export their personal data at any time.

For data protection inquiries, please contact our Data Protection Officer at dpo@conversure.ae

While Conversure primarily operates in the UAE, we recognize the importance of the European Union's General Data Protection Regulation (GDPR) for our international clients. Our platform is designed to support GDPR compliance requirements.

GDPR Features:

• Right to Access: Users can request a copy of all personal data we hold about them.
• Right to Erasure: Users can request deletion of their personal data ("right to be forgotten").
• Data Portability: Users can export their data in a machine-readable format.
• Consent Management: Clear opt-in mechanisms for data collection and processing.
• Breach Notification: We commit to notifying affected users within 72 hours of any data breach.
• Data Processing Agreements: We provide DPAs for all enterprise customers.

Our platform includes built-in tools to help you maintain GDPR compliance when managing your customer data.

Conversure strictly adheres to WhatsApp's Business Policy and Commerce Policy to ensure that all communications sent through our platform comply with WhatsApp's guidelines and best practices.

Our WhatsApp Compliance Measures:

• Opt-In Required: All contacts must explicitly opt-in to receive WhatsApp messages.
• 24-Hour Window: We enforce WhatsApp's 24-hour messaging window for customer service messages.
• Template Approval: All marketing message templates must be pre-approved by WhatsApp.
• Warm-Up Protocol: Our 4-week warm-up plan prevents account restrictions and maintains sender reputation.
• Quality Monitoring: We track message quality ratings and provide alerts to maintain account health.
• Opt-Out Mechanism: Easy opt-out options are provided in all marketing communications.

Security Measures

• End-to-end encryption for all WhatsApp communications
• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Role-based access control (RBAC) for team members
• Automated daily backups with 30-day retention

Contact Us

For questions about our data privacy practices or to exercise your data rights, please contact:

• Email: privacy@conversure.ae
• Data Protection Officer: dpo@conversure.ae
• Support: abdallah@betaedgetech.com

Last Updated: December 8, 2025